Refund Policy
Effective date: · tiki-refunds-v3
All purchase, cancellation and refund inquiries go to contact@tiki.boo. Digital content is not automatically nonrefundable. Statutory consumer rights take precedence. Purchases made in the app (App Store, Google Play) are billed and refunded through that store; the rules below apply the same way within the store's policy.
1. Unused purchases
Withdrawal is generally available within seven days of receiving contract information or supply, as applicable. Reports whose delivery has not started and wholly unused ticket purchases are refundable after verification. Contact us about unused balances beyond this period as well.
Fate Keys: a pack with no key spent is refunded in full without fees within 7 days of top-up. After 7 days or partial use, remaining paid keys are refunded at 200 KRW per key without fees, and bonus keys that came with that pack are clawed back. Free or bonus keys are not refundable. Keys in a pack under a pending refund request cannot be spent until the request is resolved.
Fox Drawer draw tickets may be withdrawn only if they are unused and within 7 days of purchase. We refund the number of unused tickets times the per-ticket price of that pack (990 KRW for the single pack, 890 KRW for the ten pack). Tickets more than 7 days after purchase are not eligible for withdrawal. Tickets in a pack under a pending refund request cannot be used until the request is resolved.
2. After generation or use begins
Once report generation or chat delivery begins at your request, change-of-mind withdrawal may be limited only under conditions allowed by law. We do not exclude refunds when required notice or consent conditions have not been met. For partly used ticket purchases, we review usage and the remaining paid portion and explain the refundable amount.
For Original Series, starting playback of an episode counts as the start of digital content delivery, so withdrawal for the keys spent to unlock that episode is restricted; this is shown before you unlock. Episodes you have not started are returned to your key balance.
Each draw delivers a collectible immediately, so the digital content is treated as fully supplied at that moment. Used draw tickets and collectibles obtained by drawing or crafting are not eligible for withdrawal or refund. Not receiving a desired item or grade is not a reason for a refund. This is shown on the draw ticket payment screen and in the odds notice.
3. Failures and incorrect charges
Duplicate charges, nondelivery, generation failures or delivery that differs from the description are reviewed for redelivery or refund. Failed chat reply/image generation restores the ticket. Contact us if restoration fails or you cannot use the service.
For delivery that differs from advertising or the contract, statutory withdrawal periods apply, including three months from supply or 30 days from when the discrepancy was or could have been discovered under Korean law.
4. Requests and processing
Find your order number under Purchases and refunds in Settings and email that number and your reason to contact@tiki.boo. Do not send passwords, card numbers, raw test answers or entire chats. A request alone does not cancel payment. We verify identity, payment and use and communicate the outcome.
Statutory withdrawal refunds are handled within the applicable legal deadline, generally with refund action within three business days of withdrawal. Actual posting or card-limit restoration depends on the payment method. A full refund removes content access; a partial report refund preserves it. Refunded tickets are removed in proportion to the refunded amount, rounding fractional tickets up. If already-used tickets are refunded, the resulting deficit may be deducted from later top-ups.
For draw tickets, we reclaim the number of tickets equal to the refunded amount divided by the pack's per-ticket price, rounded up. If already-used tickets are refunded, that number is deducted first from later purchases, and we may reclaim collectibles obtained with those tickets.
5. Deletion and closure
Deleting a record or account does not automatically cancel a payment. Contact us about unused paid services before deleting your account. Rights can still be exercised afterward with order verification. If service closure prevents delivery, we review usage and explain refunds for the affected paid portion.
If the service closes we notify you at least 30 days in advance and refund unused paid keys in full. Purchases made by minors without guardian consent may be cancelled under applicable law with unused keys refunded.
When the service contract is terminated, for example by deleting your account, unused paid draw tickets more than 7 days after purchase are refunded at the per-ticket price less a 10% cancellation charge. If the service closes we notify you at least 30 days in advance and refund unused paid draw tickets in full without deduction. Purchases made by minors without guardian consent may be cancelled under applicable law with unused draw tickets refunded.